Visit JobConnection to see if there are openings for any of these positions and follow the application instructions listed for the job you are interested in.
- Arts and Sciences Student Technical Support Specialist
(JobConnection # 5925)
Provide desktop workstation software and hardware maintenance and troubleshooting support in a Windows and Macintosh environment. Diagnose and resolve problems associated with office productivity software, network connectivity, printing, email, and application programs. - Student Technical Support Specialist
(JobConnection #5922)
The Student Technical Support Specialist makes on-site visits to user departments to provide hardware and software technical support including configurations, installations, upgrades, and replacements. He/she performs diagnostics and escalates Remedy tickets as required to assure appropriate and prompt solutions to user problems. He/she is responsible for troubleshooting and imaging IT Services computer labs. - Student Technical Support Specialist Supervisor
(JobConnection #5923)
Supervise the ITS student technical support specialists (STSS); assist with hiring, training and mentoring new student employees; work with manager regarding work performance and raise recommendations; schedule and manage work hours; advise on training needs and assist in development of training; assist with overseeing maintenance of computer labs; troubleshoot, diagnose, and resolve computer problems; set up and install new PCs and peripherals for staff; Monitor remedy helpdesk system and distribute tickets as appropriate to STSSs; assist, train end users in the use of standard supported software; provide technical/field support to STSSs as needed; organize unit's workflow and special projects as needed.
- Infrastructure Intern
(JobConnection #5921)
Assist system administrators with hands on work in the following environments: Windows, HPUX and Tru64 UNIX, and Linux. Additional work to focus on installs, upgrades, and patching on the following hardware: HP servers, clusters, and SAN environments. Qualified individual must have the ability to quickly resolve any problems that occur with existing applications, write technical info, and adapt to changes. - Residence Hall Technician
(JobConnection #78851)
Assist students with getting their computers hooked up the to the campus network, which may include troubleshooting network connections and wireless and cleaning systems to rid them of any viruses prior to connection. Perform maintenance on computers in the residence labs including upgrading software and troubleshooting assorted computer problems on both Mac and PC platforms. - Student Help Desk Analyst
(JobConnection #5919)
Good communication skills, phone skills, and basic computer skills needed to answer the phone and troubleshoot computer related problems for faculty and staff. Also will escalate phone calls that are not resolved to appropriate IT personnel. - Student Help Desk Manager
(JobConnection #5918)
The Help Desk Student Manager will have the ability to multi-task and work in a fast-paced environment, manage multiple priorities and provide excellent customer service to all campus technology users. This person will attend weekly staff meetings to discuss team success, problems encountered and potential solutions. Maintain close collaboration with all IT Services staff to provide user base with current information and to seek appropriate assistance. Assist with special projects, document procedures and in-house training materials, train Student Help Desk Analysts and generate reports as needed. - Database Administration Intern
(JobConnection #5920)
The Database Administration Intern will assist DBAs in their database reporting and administration efforts. Check and troubleshoot log files. Install, upgrade and configure applications. Develop SQL and PL/SQL scripts. Develop written documentation for Data Management procedures. - E-Learning Assistant
(JobConnection #5692)
The e-learning assistant helps the e-learning app specialist with support for the Desire2Learn course management system. He or she will also help develop training materials and conduct training sessions with faculty. Other duties as assigned. - Student Field Network Assistant
(JobConnection #83297)
Activities include but not limited to assistance with telecommunication and network installations, moves, adds and change support specifically related to the residence halls as well as software support on all related telecommunication applications as needed. This position requires great attention to detail, follow through and excellent communication. Organizational skills and ability to trouble shoot independently is a must. Strong customer service and support skills are required. - Student Report Writer
(JobConnection #5924)
Responsible for report writing, devise and run controls for the reports, work with end-user and Reports Coordinator to devise report distribution methods, assist end users in the running of reports, use MS office, PeopleSoft Query, SQR, SQL, Crystal Reports and other application tools, and other duties as assigned.
