Voice mail from phone lines that are shared by multiple users will be sent to a single e-mail address. The primary designate can give access to other users. People who have been granted access to a shared mailbox can open the the shared account by using Outlook or Outlook Web App (OWA)

How to Access a Shared Mailbox IF YOU HAVE BEEN GRANTED ACCESS to that mailbox:

  • Reset your PIN for a shared mailbox for voice mail
  • How to Share your mailbox if you are the Mailbox Owner

    Use Outlook 2016 to access a Shared Mailbox

    Use Outlook 2016 for Mac to access a Shared Mailbox

    Use Outlook Web App (OWA) to access a Shared Mailbox

    Reset your PIN for a shared mailbox for voice mail

    How to Share your mailbox using Outlook 2016 if you are the Mailbox Owner


    How to Share your mailbox using Outlook 2016 for Mac if you are the Mailbox Owner

    1. Launch Microsoft Outlook. Click to select the mail folder or mail account that you want to share.
    2. Click Organize tab > Folder Permissions.
    3. A properties window appears. Click the Add User... button.
    4. In the Search box, type the name of the person. When it appears in the list, click it, and then click the Add button.
    5. Click the user's name, and then in the Permission Level list, select Reviewer from the drop‐down menu for Permission Level.
    6. Click OK.

    If you have further questions, please contact the IT Services Help Desk.

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