Marquette University IT Services is located in Katharine Reed Cudahy Hall at 13th Street and Wisconsin Avenue.
For questions and assistance, contact the IT Services Help Desk at (414) 288‑7799 or https://helpdesk.mu.edu/.
1. Get assistance at the Help Desk or the Wired Office
Contact the Help Desk with questions or bring in your laptop to the Wired Office for technical assistance with software and hardware issues.
Cudahy Hall, Room 238
Help Desk Academic Year Hours:
Mon – Thu: 7:30 a.m. to 8 p.m.
Fri: 7:30 a.m. to 5 p.m.
Sat: 8 a.m. to 2 p.m.
Sun: 10 a.m. to 2 p.m.
(Hours are extended during New Student Orientation.)
Help Desk Summer Hours:
Mon – Fri: 8 a.m. to 5 p.m.
Sat: 8 a.m. to 2 p.m. Sun: Closed.
2. Set up password recovery
3. Connect to Wi-Fi
Wireless network access is available throughout campus: http://www.mu.edu/wireless
Personal printers must use Bluetooth or a USB cable connection. (Most wi-fi printers are designed for home use and won’t connect to the university’s network. Also, consumer home devices such as Amazon Echo, Amazon Fire TV Stick, Google Home, Google Chromecast, Apple TV or smart TVs cannot access the campus wireless network.)
4. Know your online tools
Students receive an eMarq email account with 100 GB of storage. Access email from the Office 365 portal (https://portal.office.com) using your Marquette email address and password. You also can set up eMarq for Outlook (Windows or Mac) and for your mobile device: http://www.mu.edu/its/setup
Marquette’s e-learning application is Desire2Learn (D2L). D2L is not available to new students until the first day of classes — unless your instructor chose to grant early access.
CheckMarq (https://checkmarq.mu.edu/) is Marquette’s student information system, requiring your Marquette username (e.g., 1881eagleg) and password to login. A mobile version of CheckMarq is available at https://mc.mu.edu to check grades, class and final exam schedules, and adviser contact information. You can set up guest access for parents, guardians, spouses, etc. to monitor your account, financial aid and grades: http://www.mu.edu/guest
5. Get free or discounted software
6. Set up OneDrive online storage
Students receive 5,000 GB of free online storage with OneDrive for Business: http://www.mu.edu/its/onedrive
7. Install PrintWise
PrintWise provides printing, scanning and copying on campus printers. Enrolled students receive an allotment per semester. Additional printing is available using MarquetteCash on your MarquetteCard student ID. Download PrintWise software to print to a Marquette printer from your personal computer: http://www.mu.edu/its/pw
8. Know your computer options
Learn more about buying a new computer or bringing your current one to campus: http://www.mu.edu/studentpc
If you do not have your computer with you, Marquette offers many computers and printers for student use in Raynor Memorial Libraries, residence halls and other locations on campus: http://www.mu.edu/its/resources
9. Keep your computer safe and protect your data
10. Use legal versions of music, movies and TV shows
Marquette’s Acceptable Use of E-Resources Policy states that each user has the responsibility to respect and honor the rights of other individuals, regarding intellectual property, privacy, freedom from harassment, academic freedom, copyright infringement and use of e-resources.
Marquette does not condone any activities related to the misuse and/or distribution of copyrighted material and IT Services actively responds to copyright infringement notices with appropriate remedial measures, as required by law. Use legal alternatives to download music, movies and TV: http://www.mu.edu/its/choices