Reserves Services Specialist

Marquette University Raynor Memorial Libraries seeks to recruit applicants for a Reserves Services Specialist during evening and weekend hours.  This position reports to the Head of Access Services and is responsible for all aspects of the on-line course reserve system and reserves staffing at the Media & Reserve Services Desk.



  • Handles daily basic oversight of class reserves processes during evening hours including basic decision making and policy interpretation while consulting regularly with the Head of Access Services.
  • Hires, trains, supervises, and evaluates 15-20 student employees (5-6 FTE). Provides primary desk supervision of reserve student employees during evening hours for all services at the Lower Level desk in Raynor Library. Provides backup supervision during week day afternoon hours. This includes:  scheduling employees, assigning work such as shelf-reading, retrieving books, and managing scheduling conflicts and unexpected absences.
  • Supervises Digital Scholarship Lab (DSL) students during weekend/evening hours when DSL Supervisor is not present. This includes assisting in the checking in/out of materials, explaining borrowing privileges and fines, troubleshooting minor issues with equipment as well as managing unexpected absences and scheduling conflicts.
  • Provides primary reserve services during the evening hours. This includes: assisting faculty/graduate students in policies and procedures, training them in the use of the Ares interface; instructing students in usage of Ares interface and accessing physical and electronic Reserves material; answering general and Reserves-specific patron questions; handling circulation of reserve materials; overseeing the collection of fines for overdue materials, including deciding whether to waive or adjust the total amount owed; monitoring activity of patrons in the study and work spaces of the Lower Level of Raynor Library, including the usage of group study rooms; mediating the access of items with a high volume of usage during key points of the semester such as midterms and finals.
  • Processes requests for Reserves material, including retrieving physical material, scanning documents, processing scanned documents for OCR compatibility, and uploading to the Reserves server or making it available for check-out.
  • Pursues copyright permissions for electronic reserves material when necessary, including submitting orders through the Copyright Clearance Center or contacting rightsholders directly, requesting permission, processing invoices, following-up with rightsholders and Acquisition & Discovery Services when necessary.
  • Provides patron assistance and basic troubleshooting of the microform and microfilm equipment. This includes: training student employees in troubleshooting basic malfunctions; instructing patrons in the use of microform, microfilm, photocopying, and scanning equipment; retrieving material from the microform/microfilm collection
  • Provides back up for Circulation Desk as necessary.
  • Collaborates with Head of Access Services and Class Reserves colleagues to establish reserves work flow and procedures.
  • Collaborates with the Head of Access Services and DMS staff to establish and maintain consistent student employee policies and procedures for the shared service point.
  • Provides support in the pulling and processing of holds/paging notices.
  • Assists with evening and weekend conference center activities, including: opening and closing the conference center as needed/scheduled; assisting with technology/equipment issues as needed; assisting with set-up as needed.


Required Knowledge, Skills and Abilities:

  • 2 years of college.
  • 1 year related experience
  • Supervisory experience.
  • Academic library experience.
  • Knowledge of Outlook, Excel, and Word.
  • Strong commitment to patron service and support.
  • Strong oral and written communication skills.
  • Ability and willingness to work with colleagues in collaborative and team environments as well as independently.
  • Ability to exercise good judgement in stressful situations.
  • Ability to adapt to rapid change.
  • Demonstrated commitment to diversity and an ability to work with a diverse student body, faculty, and staff.


Preferred Knowledge, Skills and Abilities:

  • Bachelor’s degree
  • Experience with circulation and electronic reserve systems.
  • Experience with online catalogs, and subject databases.
  • Strong organizational skills.


Marquette University is an independent, Catholic, Jesuit doctoral-granting institution with an enrollment of 12,000 located near downtown Milwaukee. Two adjacent and connected library buildings seat 2,150 and house a 1.7 million volume collection, 500 networked resources, and over 22,000 electronic journals.

For full consideration, submit application online by November 15, 2017 to the University’s application site: