These records are maintained by medical records staff who are trained to ensure that these files are complete, confidential and accessible to you. The privacy and confidentiality of your records is protected by law.
Please call (414) 288-7184 if you have any questions regarding billing.
Every time a clinician or other SHS health care staffer has an encounter with you in an appointment, on the phone or through an email, that information is documented in our medical records. Our medical records are a collection of those documentations.
Common documentation found in your medical records include:
Although your medical records are the physical property of SHS (or the facility that compiled them), you can submit a Release of Patient Medical Records form to access or obtain a copy of your records. SHS has a seven-year record retention policy; your records are destroyed seven years after you graduate.
There is no cost to receive a copy of your medical records if you are sending or taking the records to another health care facility, if you are taking a copy for your personal records, or if you need them for school-related purposes.
To pick up medical records yourself, you need to show proper identification. Otherwise, we'll mail them to you.
To release information from your records regarding alcohol or other drug assessments/treatments, or HIV/AIDS testing or treatment, special permission is required.
For more information, contact the SHS Medical Records Department at (414) 288-7184.
Confidentiality, privacy and security of your medical records are the responsibility of the health care facility that owns them, but there are ways you can help keep your records confidential too:
It's a good idea to keep a file of your own medical records at home so you can access your health information whenever you need it.
Doing this can be as simple as filing all the medical documents and data you receive in a folder. You probably don't need to keep copies of every documented communication with a clinician, like SHS does. If you visit a hospital, though, you should get copies of any significant tests, operative reports, or discharge summaries.
Other documents that belong in your own medical records include: