Frequently Asked Questions

For all SharePoint site users:

  1. What is SharePoint?
  2. How do I get a SharePoint site?
  3. I am a student. How do I get a SharePoint site?
  4. What Internet browsers are supported?
  5. How do I access SharePoint?
  6. How do I log into my SharePoint site?
  7. What if my computer is not in the marqnet domain?
  8. What if I need help?
  9. What is My Site?
  10. How do I use My Site to view all the sites that I have access to?
  11. How do I tag a site or make notes about it and view all the tags and notes that I have made?
  12. What is checkout and how do I see who has a document checked out?
  13. How do I check a document in after I have checked it out?
  14. Why is a new document that I uploaded to a document library that has checkout enabled not visible to other users?
  15. How do I view all site content in the new SharePoint environment?
  16. How do I check my alerts on the SharePoint 2010 site?

For site owners:

  1. How do I check that incoming e-mail is enabled in a document library?
  2. How do I check the alerts on my site?
  3. How do I check permissions on a SharePoint site?
  4. What do I need to know about setting up sub sites with different permissions?
  5. How do I check the members of a group?
  6. If I delete a web part on a page, does that delete the content in the web part?
  7. I have just created a new sub site. I did not click the More Options button. Permissions for this sub site were inherited from the parent site. SharePoint 2010 did not automatically create groups for this sub-site. How do I add people to groups specifically for this sub-site?
  8. When I create a new site (sub-site) off a site that I own, should I click the More Options button?
  9. What is the recommendation for requiring versioning and checkout for a SharePoint document library?
  10. What if I need people outside of Marquette to be added to my site?

For all SharePoint site users:

  1. What is SharePoint?
    SharePoint is a web-based project collaboration system that allows you to share information about a specific project, meeting and/or documents with other members of your department, project team, or other organizational structure, either on campus or off.
  2. How do I get a SharePoint site?
    Click here to request a SharePoint consultation. This request will go to the Help Desk and an IT Services Technical Support Specialist will contact you to schedule a SharePoint consultation.
  3. I am a student. How do I get a SharePoint site?
    An officer of a Marquette University sanctioned student organization should complete the SharePoint consultation request form. All other students need a faculty or staff sponsor to complete the request form on their behalf.
  4. What Internet browsers are supported?
    A minimum of Internet Explorer 7 (or newer) is recommended for best compatibility. It is possible to use Firefox 3, but there are limitations for browsers other than Internet Explorer. Users of Mac OS X can access SharePoint using the Safari 4 web browser(or newer).


    Browser
    Supported Supported with limitations Not tested
    Internet Explorer 8 (32-bit)
    X
       
    Internet Explorer 7 (32-bit)
    X
       
    Internet Explorer 8 (64-bit)  
    X
     
    Internet Explorer 7 (64-bit)  
    X
     
    Internet Explorer 6 (32-bit)    
    X
    Mozilla Firefox 3.6 (on Windows operating systems)  
    X
     
    Mozilla Firefox 3.6 (on non-Windows operating systems)  
    X
     
    Safari 4.04 (on non-Windows operating systems)  
    X
     

  5. How do I access SharePoint?

    Use https://sp.mu.edu/ to access SharePoint. Click Sign In in the upper right corner of this window. Signing in will allow you to use Search to find SharePoint sites and documents you are authorized to access.


    When you navigate to the Marquette SharePoint site, https://sp.mu.edu, there is no longer an index of SharePoint sites. To search for sites that you have access to, you must first sign in by clicking Sign In (top right).
    Click Sign In.








    If you are logged into Marqnet, your username will replace Sign In and you can enter search terms to find sites that you have access to. If you are not logged into Marqnet, enter your username and password.

    After logging in, you can enter search terms and the sites that you have access to will show up.


    Sign in top right and enter search terms for sites you can access.
  6. How do I log into my SharePoint site?

    When accessing SharePoint, you may be prompted as follows to enter your username and password:

    Enter marqnet\username and your password
    Enter marqnet\username and your eMarq password.

    Log-in information is encrypted.
  7. What if my computer is not in the marqnet domain?
    If your computer is not in the marqnet domain and you use the https://sp.mu.edu/ login, you will be prompted for your username and password each and every time you launch an Office application (Word, Excel, etc.). If it is not possible to have your computer in the marqnet domain then open an application once (such as Word) and just close the document and minimize Word. That way it only asks for the password once
  8. What if I need help?
    Download Instructions for SharePoint. The SharePoint site administrator determines permission levels which may limit your ability to carry out some of the instructions in this document. You can access SharePoint Help at microsoft.com. Also, attend training provided through the GROW with Marquette class offerings.

  9. What is My Site?
    Marquette faculty and staff can use My Site to store personal or shared documents, tag web sites, connect with colleagues, write a blog and view sites they have access to. SharePoint users are given 50 megabytes storage for this. The user can set permissions for their own My Site, but by default content is visible to all marqnet authenticated users. Tags and notes are only visible to faculty and staff.
    To access My Site, Sign in to Https://sp.mu.edu and click the arrow beside your name (top right). Click My Site.

    Click the down arrow beside your name to access My Site.

    Learn more about using My Site

  10. How do I use My Site to view all the sites that I have access to?
    If you are in the member group of a site, it will show up in the Memberships tab of My Site. For example if you are just in the Owners group the site will not appear in your mysite. Best practice; if you are a site Owner, also add yourself to the Members group.

    Open My Site by clicking the down arrow beside your name at the top right of a SharePoint web page. Click the My Profile tab > Memberships and the sites you have access to will show up.

    Click My Profile > Memberships to see your sites.

  11. How do I tag a site or make notes about it and view all the tags and notes that I have made?
    Open My Site by clicking the down arrow beside your name at the top right of a SharePoint web page. Click the My Profile tab > Tags and Notes. Click on a tag to return to that SharePoint site.

    Click My Profile > Tags and Notes to see your tags.
  12. What is checkout and how do I see who has a document checked out?
    Checkout informs users if a document is being edited by another user. Also, if you hover over the type icon (Word, Excel, PowerPoint) with your mouse, you can see who is editing it and contact them and ask them to check it in.

    Hover over the Word icon to see who has checked out the document.








  13. How do I check a document in after I have checked it out?
    Hover over the document, click the down arrow to the right of the document name and click Check In.

    Click Check In.
  14. Why is a new document that I uploaded to a document library that has checkout enabled not visible to other users?
    If you upload or create a new document in a library where checkout is enabled, other users will not be able to view this document until you check it in after creating it in the library.

    Click Check In so that the document will be visible to other users.
  15. How do I view all site content in the new SharePoint environment?
    Click All site content at the bottom left of the quick launch.
    Sites and sub sites, document libraries and Lists (Calendars, Contact Lists, Wikis) are listed here for easy navigation.

    Click All Site Content.



































  16. How do I check my alerts on the SharePoint 2010 site?
    Click the down arrow beside your name (Top right) > My Settings > My Alerts
    • To set new alerts for changes to a document:
      Navigate to the Document > Document Pull down (to the right of the document name) > Alert Me
    • To set new alerts for changes to a document library:
      Navigate to the Library > Library tab > Alert Me > Set alert on this library

For Site Owners:

  1. How do I check that incoming email is enabled in a document library?
    • Navigate to the document library. Click the Library tab > Library Settings
    • Click Incoming e-mail settings (under Communications)
      Verify the library is configured with the same e-mail address that you used in SharePoint 2007
  2. How do I check the alerts on my site?
    • To manage alerts for users on your site:
      Click Site Actions > Site Settings > User Alerts (Under Administration). Click the pull-down to display alerts for another user. Select the user, check the alert.
    • To manage Alerts for yourself: Click the pull-down beside your name (Top right) > My Settings > My Alerts
    • To set new alerts for yourself or others:

      Alerts for changes to a document:
      Navigate to the Document > Document Pull down (to the right of the document name) > Alert Me

      Alerts for changes to a document library:
      Navigate to the Library > Library tab > Alert Me > Set alert on this library
  3. How do I check permissions on a SharePoint site?
    • To check permissions for a site
      Navigate to the site
      Click Site Actions > Site Permissions > Check Permissions
    • To check permissions for a document library
      Navigate to the Document Library > Library tab > Library Permissions
    • To check permissions for a folder or document
      Click the document pull down (to the right of the document name) > Manage Permissions
    • To check permissions for a calendar or other list
      Navigate to the calendar, announcements, contact list, wiki, discussion or survey
      Click the Calendar tab (or the List tab) > List permissions
  4. What do I need to know about setting up sub sites with different permissions?
    If you setup a new sub site and you want to set up permissions that are unique for a new site, it is strongly recommended that you click More options when you create the site.

    Click More Options.

    Select Use Unique Permissions and click Create.
    Check Use Unique Permissions

    SharePoint will then give you the option of adding people to Visitors, Members and Owners groups for this new site. Best practice: if you are a site Owner also add yourself to the members group.

    SharePoint, by default, will select “Create a new group” for the Members and Owners groups. It assumes you will re-use the Visitors group from the Parent site. Check Create a new group if you want a new Visitors group for the new subsite.
    Enter names to add users to groups.
    If you add a user to a new group, you are not adding them to the equivalent group of the parent site.

  5. How do I check the members of a group?
    Click Site Actions > Site Permissions. Click the group you want to check. Group members will be listed.
  6. If I delete a web part on a page, does that delete the content in the web part?
    No, if you delete the web part by clicking Site Actions > Edit Page, then click the drop down arrow of the web part and click delete, the shared documents library, calendar or contact list will not be deleted in this way.
    You may choose to add it as a web part again.

    To add a web part, navigate to the site. Click Edit Page. > Insert > Web part and click on the web part you want to add, for example, Shared Documents.
  7. I have just created a new sub site. I did not click the More Options button. Permissions for this sub site were inherited from the parent site. SharePoint 2010 did not automatically create groups for this sub-site. How do I add people to groups specifically for this sub-site?
    First, you need to create the groups. To create a new group, click Site Actions > Site Permissions > New Group and choose the permission level assigned to members of this group on the site.
  8. When I create a new site (sub-site) off a site that I own, should I click the More Options button?
    Yes, then you have options like choosing to stop inheriting permissions.

    Click More options.
    If you make this choice, you can choose to have unique permissions for your new web page. You will then be prompted to use existing groups or create new groups.

    Click Create a new group.

    If you choose Create a new group, a Visitors, Members and Owners group will be generated for this new site and you can add group members before the site is created.
  9. What is the recommendation for requiring versioning and checkout for a SharePoint document library?
    It is recommended that the site owner requires versioning and checkout for a document library:

    Click Discard Check Out.
























    Versioning allows users to revert to previous versions of a document and keeps track of changes that are made.
    Documents cannot be edited in the browser if check out is enabled for the document library.The site owner can override checkout by clicking the down arrow beside a document name and clicking Discard Checkout.
  10. What if I need people outside of Marquette to be added to my site?
    If there are people who are not Marquette University faculty, staff or students, contact the IT Services Help Desk and request to have the person added to your SharePoint site. Please provide the name of your site, the person's first name, last name and e-mail address for this request.

For further information, contact the IT Services Help Desk.

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